Grievance Redressal

In accordance with the Digital Personal Data Protection Act 2023, the Consumer Protection (E-Commerce) Rules 2020, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, Soloatlas Technologies Private Limited has appointed the following Grievance Officer:

• Name: Abhishek Singh
• Designation: Director
• Email: grievance@soloneur.in
• Phone: +91 87009 35294
• Address: Soloatlas Technologies Private Limited, G-81 & G-82 (Old No.), G-23-A, Pvt. Office No-201, Laxmi Nagar, East Delhi, Delhi – 110092

Any complaint regarding your personal data, your membership, a payment or refund, content published on the platform, the conduct of a Growth Partner, or any other aspect of our service.

Email grievance@soloneur.in from your registered email address with your name, registered email, a description of the issue, and any supporting screenshots or documents.

We acknowledge every grievance within 48 hours of receipt. Grievances relating to content published on the platform are acknowledged within 24 hours and resolved within 15 days. All other grievances are resolved within 30 days.

You may escalate to the Data Protection Board of India for data protection matters, or to the National Consumer Helpline on 1915 or at consumerhelpline.gov.in for consumer matters.